Shipping

Where do you ship?

• domestically in Canada

• internationally to select places in EU, the USA, Australia, Japan, Philippines, limited places in China, and Hong Kong.

all are subject to Canada Post service availability and only to the listings on Kofi.

How does your product/service work?

The physical items are hand packed, especially bundles that need to be assembled ourselves. For complex orders a personalized photo for your convince.

1. We take a photo prior to sealing to confirm the conditions of the items

2. Provides you an additional accessible & visual receipt to go along with your digital receipt.

The photo helps us to confirm the condition of the items if you need to make a claim in the event of damages wit our logistic partners.

When is Shipping available to me?

Shipping is available to Kofi purchases when specified and select custom orders.

Is tracking available? Why was my order tracked last time?

Tracking is only available for certain orders. this is an automatic feature provided for domestic orders above certain sizes and weights.

This means that your order last time may have had tracking while this time it does not.

• If your order qualifies for automatic tracking you will get an email with the tracking provided.

• If you do not get an email your order does not have tracking.

How much does it cost?

Shipping costs are subjected to the location you live in. Please refer to the current quote that was given to you at the time or the cost on Kofi.

- Lost, Damage, or Missing Item Report

How to proceed with a damaged items

1. Take photos of the damaged items front and back showing the damage

   • If your package was also damage take a photo of it too.

2. Send us an email with the images attached to info

   • The order number in the body

   • tracking number if applicable to your order

You must send us the email within 78hrs from when you recieved the delivery.

Orders at exhibits or vendors

**The Returns and Exchanges policy refers to the purchases made on Kofi and select items made in person generally at Art Shows, Art Exhibits, Markets, or Conventions

Note: If you purchased from a market or venue that has its own return policy, you'll need to follow their policy instead. these Markets will usually inform you ahead of time (Eg. Itunes has its own refund policy )

Missing Items

We recongize that despite best efforts this senario may happen. So we can best help you we do ask for the information below:

1. Your order number

2. Missing item name as it appears on your recipet

3. quick photo of how the inside package was arranged

Please send your email to info@mikarozstudio.ca within 72hours of receiving your order.

What happens after

Once we confirmed, we'll determine whether a replacement or refund is the best resolution based on stock availability.

My order might be lost.....

Lost shipments without tracking: If you haven't hasn't moved in 8 weeks, we'll consider the shipment lost. Just send us an email with your order number.

Lost shipments with tracking: If your tracking hasn't moved in 2 weeks, we'll consider the shipment lost. Forward the email with your order number and tracking number and we'll take it from there.

Artwork under contract & Original Works

Acquiring Original Artwork or use of Original Work

These are original works such as the physical paintings, objects, and conditions to of use of digital or sound work in virtual & physical spaces/projects.

Eg. using music in a movie or game requires a license

How can I contact you?

If you need a copy of your original contract please email info@mikarozstudio.ca with the original email you contacted me with & your name.

If you have multiple works or jobs referenced please do your best to describe them if you do not remember your article number or original email.

Does this policy apply to me?

**If you're entering a custom agreement or purchasing an original artwork, that agreement takes priority over this policy.

Note: This is because the agreement made in the contract or when you had made the request for original/custom work required additional pretenses that fall outside of this policy.

Do you take on commissions?

Not at this time. these are works that are part of a contract that I have agreed to take on out of interest or alterations for a something like custom sized prints.

Have more questions try one of these

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